10 AI Chatbots for Business With the Best Support & Features
Manual responses take time, and hiring additional staff isn't always a practical option.
That's why many businesses are finding that traditional methods are no longer enough to maintain quality while scaling at the speed customers expect.
AI chatbot solutions are now proving to be the best solution for companies looking to do more with less.
The best website chatbots use advanced natural language processing to understand intent, draw answers from your business data, and integrate with your existing tools. They can help you resolve customer questions and deliver real-time value without increasing overhead.
In this article, we will introduce 10 of the best AI chatbot platforms designed for business use. You’ll discover what makes each one stand out and which features are most useful depending on your goals.
Benefits of AI Chatbots for Businesses
Businesses have seen improved customer satisfaction by integrating AI chatbots into their support strategy.
Chatbots for small businesses can also proactively engage visitors on your website by greeting them, answering product queries, and guiding them to purchase.
They can recommend products, offer promotions, and upsell or cross-sell, which leads to more revenue while lowering operational costs.
A chatbot gives standardized answers based on your knowledge base, so customers get correct information every time. It also ensures every inquiry, no matter how many times it’s asked, gets a polite, on-brand response.
While the bot handles FAQs and repetitive tasks, your human team can focus on solving complex cases, creative projects, or nurturing high-priority leads. This improves overall productivity and employee satisfaction by aligning efforts with actual customer needs.
10 Best AI Chatbot Platforms and Tools for Businesses
There are dozens of AI chatbot solutions, but here we highlight some of the leading platforms that businesses are using, each with its own strengths. If you need a no-code chatbot or an enterprise-grade AI agent, this list will give you a starting point.
1. Denser
Denser is an AI chatbot platform that specializes in customer service and lead generation. It can be trained on your business content to provide instant, 24/7 answers backed by verified sources.
Deployment is code-free and quick, so you can get a smart support agent running in minutes without technical skills.
Denser also integrates across your website or chat widgets to ensure customers can reach you anywhere and get consistent answers about your products or services.
Beyond customer inquiries, Denser’s intelligent AI automation can perform actions like booking appointments or guiding users through processes.
It uses artificial intelligence via enterprise Retrieval Augmented Generation (RAG) to cite facts from your knowledge base to give customers factually-backed responses.
You can create a customized chatbot to match your brand’s tone and visuals, and connect it with tools like Shopify or Google Docs for a more personalized ecosystem.
Denser acts as a diligent virtual team member who responds instantly and scales up to handle many inquiries at once. As a result, you can cut customer wait times and operating costs by deflecting routine questions to the chatbot.
Deploy your AI chatbot in minutes without coding. Sign up for a free trial or schedule a demo today and start automating support!
2. ManyChat
ManyChat is a chatbot platform focused on social media and marketing automation. It allows you to engage potential customers on channels like Instagram, Facebook Messenger, WhatsApp, and SMS.
The platform has a visual flow builder where you can design conversation paths, questions, and replies with a drag-and-drop interface. ManyChat introduced AI-powered chatbots enhanced by GPT models to improve message quality.
Image Source: manychat.com
ManyChat is officially partnered with Meta, so it has Instagram and Facebook integrations. Businesses have used it for auto-replying to comments with a DM, collecting emails, or recommending products in chat.
But the platform's reliance on social media channels means it’s not as oriented to web or in-app support. Also, while it has a free plan, costs can add up as your subscriber list grows or if you need higher message limits.
Another common pain point has been the learning curve for more advanced features. The flow builder is powerful but can feel complex to newcomers when implementing sophisticated logic.
3. Botpress
Botpress is an open and enterprise-grade AI chatbot platform. It helps augment your customer support workflows and handle multiple conversations simultaneously across support channels.
The platform comes with an AI-powered Autonomous Engine that uses large language models to interpret user inputs and execute multi-step actions. It also has a Knowledge Base module so that you can train bots on FAQs or documents specific to your business.
Image Source: botpress.com
For more technical teams, Botpress offers a scripting and debugging interface, and you can inject custom code or call external services mid-conversation.
Botpress offers a ton of flexibility, which can make it a bit overwhelming for non-developers at first. Some users note that if you are a beginner, the numerous options and settings mean there’s a learning curve to master the platform.
In a few cases, users observed that if they built very complex flows with heavy logic, the bot’s response processing could slow down.
4. Chatfuel
Chatfuel is a no-code chatbot builder, known for Facebook Messenger and WhatsApp bots. It allows you to create an AI chatbot that handles FAQs, collects leads, and conducts sales conversations on messaging platforms.
It can automate replies to comments and DMs, send follow-up messages, share promo codes, or help customers track orders, all through chat. It supports Facebook Messenger, Instagram Direct, and WhatsApp, as well as a web chat plugin that uses Messenger on your site.
Image Source: chatfuel.com
Chatfuel now includes AI capabilities, with its feature called AI Agent (powered by GPT-4) that you can train on your own knowledge base, similar to other custom GPT solutions.
While it now supports WhatsApp and website embedding, it may not have as many native integrations for web live chat or other channels as some competitors.
Another commonly stated drawback is pricing changes. Chatfuel moved to a subscription model per platform, which some users found confusing or costly if they needed multiple channels.
5. Chatbase
Chatbase is an AI chatbot platform that lets you create a custom chatbot trained on your customer data. Once your data is ingested, you can embed the Chatbase bot as a widget on your website or integrate it into your app.
It supports multiple languages and can handle free-form questions thanks to the underlying OpenAI GPT technology. You can also customize the bot’s persona and behavior.
Image Source: chatbase.com
Chatbase offers lead-capture tools where you can have the bot politely ask for the user’s email after helping them, turning support interactions into potential leads.
However, some users have pointed out that Chatbase’s support and documentation for the product could be more robust, with a few users experiencing slow responses from the support team.
Also, advanced customization is somewhat limited as you don’t have complete control to program complex multi-turn dialog flows.
6. Zendesk AI
Zendesk AI is an AI-powered add-on to the popular Zendesk customer service platform.
It features an AI Answer Bot, which uses generative AI to automatically answer customer questions by drawing from your existing help center articles.
Zendesk AI also includes “Copilot” tools for agents, such as suggesting reply drafts or summarizing long tickets and customer conversations for the support agent.
Image Source: zendesk.com
The Answer Bot is integrated into your website help widget or mobile app chat, and it can handle multi-turn conversations. You can also add custom intents specific to your business. Because it’s part of Zendesk, there’s a seamless handoff to human agents.
The primary considerations with Zendesk AI revolve around cost and ecosystem. Zendesk AI features are not enabled by default in the Support Team, which is their starter plan.
Large enterprises may justify this additional cost with the efficiency gains, but smaller businesses might find the price prohibitive for the AI add-on.
7. Botsonic
Botsonic is a no-code AI chatbot builder focused on letting you create a custom GPT-4-powered chatbot for your website or product.
The platform's interface lets you customize the bot’s behavior and branding. Once ready, you just embed a small script on your site, and a chat widget will appear, offering instant AI support to your visitors.
Image Source: botsonic.com
Botsonic is part of the Writesonic ecosystem and requires a separate subscription solely for the chatbot. Some users who already pay for Writesonic’s AI writer were surprised that Botsonic has its own cost.
Botsonic is used for Q&A and simple guided workflows. Still, power users accustomed to fully programmable bots may find Botsonic lacking in those advanced areas. It doesn’t natively execute complex multi-step transactions beyond what you can achieve with zaps/integrations.
8. LiveChat
LiveChat is a chat platform designed to support your customer service and sales growth. It offers an intuitive chat widget for websites, plus a unified agent app that lets you manage live support across devices and channels.
The platform also supports features like canned responses, typing previews, file sharing, proactive chat triggers, and multilingual support to deliver fast, personalized service.
Image Source: livechat.com
LiveChat’s built-in Copilot AI assistant helps agents craft replies, summarize conversations, and automate responses to frequently asked questions.
A common issue is occasional lag in the chat interface. Users say conversation delays can make support feel less responsive and unprofessional at times.
Several customers also reported that costs can grow as you add agents or channels, and some felt the base plan lacked enough features for the price.
9. Microsoft Copilot
Microsoft Copilot is an AI assistant ecosystem that Microsoft is integrating across its products, from Office 365 apps to the Power Platform.
In Microsoft 365 (Office), Copilot can act as a kind of super-smart assistant. You can ask it in natural language to draft an email in Outlook or summarize a lengthy Teams meeting transcript.
Image Source: microsoft.com
The platform has introduced Copilot in Power Virtual Agents and a Copilot Studio, which lets you build AI chatbots for your business. If your company uses the Microsoft stack, you can create a chatbot that plugs into your databases and knowledge sources via Copilot.
The power of Microsoft Copilot comes with some practical limitations. Its current premium offer is priced at a high price point. Copilot costs $30 per user per month on top of existing Office subscriptions.
Microsoft has also been targeting Copilot at its enterprise customers, so availability for smaller plans is limited. Also, it’s a very closed ecosystem solution and works best if your emails, documents, or chats are within Microsoft 365.
10. Lindy
Lindy is an AI platform that automates a variety of routine tasks through AI agents. You can build custom AI agents and choose a template or define a goal. Then, its no-code builder helps you set up triggers and actions for the agent.
Lindy can be used to build AI agents that handle support queries or internal requests. You might deploy it on your website to answer customer questions using your knowledge base. It uses natural language understanding to interpret requests, and it can manage multi-step processes.
Image Source: lindy.ai
One drawback some users noted is that the community and knowledge sharing around Lindy aren’t very extensive yet. Once you run into a unique problem, there may not be abundant forum solutions.
A few users wished for even more natural setup options, like being able to tell Lindy in one prompt what workflow you want and have it build it.
Types of AI Chatbots
From simple rule-based bots to advanced AI agents, each type serves different business needs depending on complexity and use case. Understanding the differences helps you choose the right chatbot to improve efficiency and deliver better customer experiences.
Rule-Based Chatbots
These are the simplest bots that follow pre-set rules or decision trees. They can present options or respond to specific keywords with canned answers.
But, they can’t handle anything outside their script. If a user asks something unexpected, they get confused. Businesses sometimes start with rule-based bots for simplicity, but may outgrow them as customer queries diversify.
AI-Powered Chatbots
These bots use AI and machine learning to understand language and intent, which makes them much more flexible. They can handle free-form questions and still provide relevant answers.
They come with pre-trained language models, but you can also train AI on your company data or customer info. They're ideal when you need a more natural, human-like response and to answer a wide range of queries.
They are effective in marketing campaigns, sales, and any case where users might ask things in many ways to improve customer engagement.
Denser is a powerful AI chatbot platform designed for intelligent, flexible automation without the complexity. It delivers accurate answers instantly and works right out of the box.
Sign up for a free trial or schedule a demo with Denser today to automate support and boost engagement!
Hybrid Bots
Some solutions combine both approaches: a chatbot might use rules or a guided flow for certain structured tasks, but fall back on AI when the user asks a random question outside those bounds.
A hybrid approach can give you the reliability of rule-based flows and the flexibility of conversational AI when needed, especially if your goal is to automate customer support.
Voice-Enabled vs. Text Chatbots
Text-based chatbots (web chat widgets and messaging apps) are most common for online business use. Voice chatbots (think smart speakers for business or phone call bots) use speech recognition and synthesis to handle conversations.
If your business has a call center or voice assistant need, you might explore voice AI bots. For example, some restaurants use voice bots to take phone orders.
The underlying tech is similar, but voice bots can handle spoken human language and audio output to deliver reliable customer support.
Domain-Specific Chatbots
These are chatbots tailored to a specific industry or function.
For example, AI is used in fintech for banking terminology or security, and an AI chatbot in healthcare is knowledgeable about medical FAQs and privacy compliance.
If you’re in a specialized industry, you might consider chatbot solutions that are trained in that domain’s data, as they’ll better understand your website visitors and their expectations.
AI Agents (Advanced Chatbots)
AI agents are chatbots that can take actions autonomously, not just chat.
For example, an AI sales chatbot might converse with a lead and also create a CRM system entry, send a follow-up email, and schedule appointments on a rep’s calendar without human help.
These agents use seamless integration plus logic to execute tasks and go beyond Q&A to handle workflows.
Which Type Should You Choose?
Small businesses with quick FAQs might start with a rule-based bot or a simple AI bot.
Larger businesses, or those with high volume and complex queries, will benefit from robust multiple AI models or agents that understand context and integrate with systems.
In the next section, we’ll discuss how to evaluate and choose the right chatbot solution in detail.
Choosing the Right AI Chatbot Solution for Your Business
With many AI chatbot platforms in the market, picking one can be daunting. Here are key factors and questions to consider to find the best fit:
Ease of Use
Do you have developers available, or do you need a non-technical team to manage the bot?
Many business-focused chatbot platforms offer drag-and-drop builders and no-code setup, so even a marketer or marketing team can design chatbot flows visually.
If you prefer more control and have IT resources, some platforms also allow custom coding for complex configurations. You need to opt for a platform that matches your team’s technical comfort level.
Integration Capabilities
You need to list out what systems your chatbot should connect to, and if the platform natively integrates with these or has a flexible API/Zapier support.
Chatbot integration with CRM is for pulling relevant data and performing an action.
The best platforms offer broad channel support and robust connectors. Denser provides omnichannel deployment and APIs to hook into your existing workflow.
NLP and Intelligence
The quality of the bot’s understanding is key. Some platforms have their own Natural Language Processing (NLP), others use powerful models from OpenAI or Google.
You need to look for features like context retention, multi-language support, and the ability to train the bot on custom data by uploading your FAQs, manuals, or Google Drive content. A smarter bot will provide better customer engagement.
Customization and Control
Can you easily customize the chatbot’s behavior and personality?
You’ll want control over the bot’s script for greetings, tone of voice, and fallback messages. Also, check if you can design personalized interactions for specific scenarios.
The best platforms let you tailor the experience end-to-end. This includes creating a guided product finder quiz or a troubleshooting workflow while still handling ad-hoc questions via AI.
Analytics and Improvement Tools
A good business chatbot platform provides analytics dashboards so you can track the number of conversations, resolution rates, and customer feedback.
Even more important, you should be able to review chat transcripts or failed queries to improve the bot.
Features like a training mode and detailed analytics are useful for optimization. These tools let you refine the bot’s knowledge and behavior over time, so it gets more effective after each deployment.
Security and Compliance
This is non-negotiable, especially for businesses in finance, healthcare, or any industry handling sensitive data. You need to check if the platform has data encryption, compliance, and user authentication options.
If it’s a cloud service, understand how and where your data is stored. Some companies may opt for on-premise or private cloud deployments to meet strict compliance.
Cost and ROI
Chatbot costs range from free plans to enterprise contracts. Standard pricing models include monthly subscriptions, pay-as-you-go, or one-time licenses for self-hosted software.
You have to calculate your expected usage and compare pricing. Remember to factor in the ROI: how much will it save or earn you? Platforms that deliver real-time assistance and instant responses often prove worth the investment by reducing support queues and boosting the sales funnel.
You may also take advantage of free plans by creating a small prototype chatbot on each. You can set up five common Q&As and see how each platform performs, and evaluate the user interface for you and for end-users interacting with it.
What Makes Denser the Best AI Chatbot Solution
Considering the factors above will help you narrow down the chatbot platform that best aligns with your business goals and resources.
The best chatbot is the one that solves your business problem and is feasible for your team to implement.
One platform that checks all these boxes is Denser. Below, we will explore what makes it stand out compared to other solutions:
Visual No-Code Builder
Setting up a chatbot with Denser is fast and code-free. You can get an AI assistant up and running in minutes by entering your website URL or uploading documents.
Its drag-and-drop visual builder allows non-technical users to create conversation flows, define logic, and tweak responses without writing a single line of code.
You also have full control to customize the chatbot’s design and personality to match your brand, so the bot’s tone and look align with your customer experience.
Semantic AI for Contextual Understanding
Denser’s backend is powered by advanced AI that understands your customers’ intent. Unlike basic bots that only scan for keywords, Denser uses semantic language models and contextual search to grasp the meaning behind different phrasings of a question.
It can handle variations in how users ask things and still retrieve the right answer. This results in smoother, more human-like conversations. Customers aren’t frustrated by “I don’t understand” errors when they phrase something unexpectedly.
Also, Denser’s AI is improved with RAG technology. It pulls in information from your web pages, documents, and knowledge base to answer questions with real, verified facts.
Each answer can even include source citations, so users know the response is backed by trusted information.
Continuous Learning and Improvement
Denser learns and adapts with every interaction. The platform includes a real-time learning engine that fine-tunes the chatbot’s understanding based on actual user behavior and feedback.
As it encounters new questions or edge cases, it improves its AI-generated responses for the next time. You won’t have to manually reprogram answers repeatedly.
Over weeks and months, your bot becomes efficient at resolving queries, offering more personalized and relevant help as it “figures out” what users need. This continuous learning leads to better conversations and higher resolution rates, the longer you use Denser.
Integrations and Omnichannel Support
One of Denser’s greatest strengths is how well it works with other systems. It offers out-of-the-box integrations with popular platforms like Slack, WordPress, Shopify, and more.
You can manage conversations across multiple channels through one unified interface, providing a consistent experience to users everywhere.
It also provides a robust API and supports Zapier, so it’s easy to connect to virtually any system or trigger automated workflows in response to chat events.
Scalable, Always-On Performance
Denser is built for enterprise-grade scalability. It runs on cloud infrastructure that can handle heavy loads, so your bot remains responsive even during traffic spikes.
As your business grows, Denser scales to support more users, more data, and more concurrent conversations without slowdowns or crashes.
It can field inquiries 24/7, instantly, so customers never have to wait for answers. If you have 100 conversations a day or 10,000, each user gets a fast, reliable response.
Enterprise-Grade Security and Compliance
When it comes to data security, Denser meets the strict requirements of modern businesses. All interactions and data are transmitted securely with encryption and stored following industry best practices.
The company is compliant with data protection regulations to guarantee your customers’ information is handled lawfully and carefully. You maintain ownership of your data, and Denser does not share personal information with third parties.
For businesses in regulated sectors, Denser offers features like role-based access control and allows the deployment of bots in private environments.
The platform’s integration lets you keep sensitive data within your secure systems. The bot can answer queries from a secure database without exposing that data publicly.
Flexible Pricing
Denser offers flexible tiered pricing that can fit startups, midsize teams, and enterprises alike. There’s a free plan available, so you can start experimenting with an AI chatbot at no cost.
Denser’s value proposition is to save you time and money by automating interactions that would otherwise require human agents. Even the higher-tier plans are designed to be cost-effective when compared to the hours of labor they offset or the additional conversions they help drive.
All plans have a 20% discount when paid annually.
The platform's transparent pricing and free trial option make it easy to calculate the return on investment and see tangible results before committing fully.
Upgrade From Keyword Bots to Semantic AI—Choose Denser!
Looking for a better way to handle customer support, sales inquiries, or internal workflows? Denser equips you with a powerful, no-code platform that delivers accurate responses, trained on your actual content.
From automating FAQs to qualifying leads and managing internal queries, Denser helps you serve customers better, faster, and more consistently across every touchpoint.
If you’re ready to reduce support load, improve customer satisfaction, and scale smarter, Denser is the platform you need.
Sign up for a free trial or schedule a demo to deliver real-time, personalized automation and stay ahead of the competition!
FAQs About AI Chatbots for Business
What is the best AI chatbot for business?
The best AI chatbot is one that’s easy to use, understands your customer interactions, and helps your team save time.
Denser is a top choice because it uses intelligent AI that learns from your website and content. It gives fast, accurate answers, works 24/7, and doesn’t need any coding skills to set up.
How are AI chatbots used in business?
Businesses use AI chatbots to answer common questions, help delight customers instantly, qualify leads, and support teams with tasks like scheduling or sharing documents. With a platform like Denser, you can use the same chatbot on your website, in Slack, or on mobile with one setup.
How much does an AI chatbot cost for a business?
Costs vary depending on the features. Some platforms charge monthly, others by usage. Denser offers a free plan to get started and has flexible paid options that grow with your business. You only pay more as your needs grow.
Which AI chatbot is free?
Several chatbot platforms offer free plans, but they often come with limited functionality or restricted use cases.
Denser, however, provides a free plan that includes core features like no-code chatbot building, content training, and real-time data deployment. This free website chatbot is ideal if you want to test AI automation without an upfront investment.
AI chatbots also reduce the workload for your human workforce and serve as a valuable tool to increase productivity and simplify support.